At Dropey, the privacy and security of personal information collected from our customers are protected and treated with strict policy. Dropey, under no circumstances, will ever share your personal information with third parties. Before we share your information, we must get your consent except for particular reasons below, and that must be in accordance with applicable laws.
You are advised to review this policy carefully. So that you will know how your personal information are handled. Dropey maintains the right to change this policy at any time.
How do we use personal information we collect from Customers?
Dropey needs personal data of our customers in order to improve the processing of customer orders, and such information are also used by our Customer Support in order to deliver superior services to you. Personal information is also used for research purposes in terms of market research, customer relations and so on.
What do we do with the personal information we gather?
Your information enables Dropey to understand your needs and then render you better services. Furthermore, this information is mainly for statistical purposes only, and they may be used in the following ways:
- To personalize customer experience on our website
- To improve the service we render our customers
- To process customer transactions, payment gateways and also deliver the purchased products.
- To send periodic emails to our customers about important updates and information with regards to their order, product updates, company news, services etc
- To send periodic sms or phone calls to phone numbers provided by customers during signup and/or order processing. This may be regular updates on promotions and marketing details with regards to products that might interest our customers. It may also be used to plan or arrange order delivery or customer support.
- To improve customer support
- Prevent and detect fraud and abuse on our website
- To enhance our website performance and your shopping experience
When you complete an order or signup on Dropey, you agree to receive emails with regard to completing an order, and you will also be requested to review your order. You will also be receiving notifications, Promotional and Marketing research emails and SMS from Dropey.
You can also unsubscribe from promotional emails by using the link on every email you receive, and if you need your personal details removed from Dropey data base, emails and SMS unsubscribe, please feel very free to contact Dropey CUSTOMER SUPPORT.
Small files which are sent to your computer’s hard drive through the browsers by a website or service provider are called cookies. However, this can only happen if you allowed it through your settings. Cookies make it possible for your browser to be recognized by the sites or service provider in order to remember certain information. Therefore, Cookies enable us to remember and process products you sent to your shopping cart. It also helps us to understand and save your preferences in the case of future usage. It also helps us with data compilations regarding website traffic and website interactions to enable us offer our customers a wonderful shopping experience and deliver superior service to you.
Do we disclose Customer information to outside parties?
Dropey does not trade, transfer or sell customer personal information to outside parties. However, trusted third parties who agree to keep customer personal information confidential can use this information to perform our company activities of delivering your ordered products, providing you information and updates, executing customer payments etc. Dropey may also release your information if such a release is necessary to comply with the law, to protect our rights and that of other customers, safety or properties, and also protect our website’s policies. Non personal information may be released to other parties for advert and marketing purposes.
How long does Dropey retain customer information?
What are our Customer’s rights?
Dropey customers reserve the right to demand access to their personal information with us if the customer is concerned about his or her information. Every customer also has the right to request us to stop using his or her personal information for marketing. You can also request changes to your information if need be, and at no cost.
If you would like to exercise one of your rights as pointed above, or if you have any question or complaint about Dropey’s policy, or how we process your personal information, please feel free to contact us via e-mail.