FAQ & Support

Are there any hidden costs or charges if I order from Dropey ?

No. There are absolutely no hidden costs or charges if you order from Dropey. All costs or charges will appear at the end of checkout.

Can we negotiate prices of items on Dropey ?

No. Prices of items on Dropey cannot be negotiated. Dropey is known for offering their customers with best prices and great deals.

Are all items listed on Dropey genuine and original ?

Yes. Dropey is known to offer its numerous customers with strictly 100% genuine and original products. Please contact our CUSTOMER SUPPORT if you think otherwise.

Do you guarantee that all items on Dropey are entirely new and unused ?

At Dropey, we offer a wide range of products 100% new. For further information, please feel very free to contact our CUSTOMER SUPPORT.

How can I find the right product on Dropey ?

You can search through our vast category of items. If you go to the Category menu, click on category name which can be seen by the left hand side of Dropey. This will display all items in that category. You can as well search whatever you are looking for by typing the name of the item or the brand in question on our search bar at the top of the page and click Search. For further information, please feel very free to contact our CUSTOMER SUPPORT

How do I know if there is a Warranty on an item ?

With Dropey, you are allowed to return your item within 7 days after receiving said item. If there is warranty on the item, vital issues may be protected under the warranty after 7 days.

Note that the warranty period of your product will be displayed on the product page provided the product has a warranty. For further information, please feel very free to contact our CUSTOMER SUPPORT.

How do I pay for an item on Dropey ?

For customers within Lagos, they are advised to pay only at the point of delivery of their various products. They can make this payment by secure bank account or by cash. But for customers outside Lagos, they are advised to make payment by secure Bank transfer and then provide us with the necessary payment details. Feel free to contact our CUSTOMER SUPPORT for more information.

What is the meaning of Pay on Delivery (PoD) ?

PoD simply means Pay on Delivery. Dropey customers are allowed to pay in cash or by secure bank transfer to the delivery agent at the point of delivery of their product. This is made possible by the use of PoD.

Are there any hidden charges like taxes etc when I buy a product on Dropey ?

If you make a purchase on Dropey, there are no hidden charges. All taxes, delivery fees are included in the order amount.

How long does it take to get delivery of my product ?

If you place your order within Lagos, you will receive your item within 24 hours provided your delivery address is in Lagos. But delivery outside Lagos takes 2 to 3 business days depending on the State where the delivery is to be made. Some States takes 2 days while some States takes 3 days.

Do I need to sign-up to be able to purchase an item from Dropey ?

Yes. Dropey allows you to purchase items after you might have registered with Dropey to become a registered member. Their are special benefits associated with having an account with Dropey… such as discounted prices, special offers etc. Signing up to become a registered member of Dropey also helps you speed up your way through checkout, track your order easily and helps you keep record of all your purchases.

How do i sign-up as a new customer on Dropey ?

Click Your Account” and then click sign up

You will be required to provide some vital information.

After providing the required information, click on submit to finish sign-up.

We will then send you a welcome email to Dropey.

Why do I have to provide my email address during account sign-up ?

Your email address acts as your username and enables you to login at all times. Also, your email address enables us provide you with timely information about your order.

Our Mission: At Dropey, our vision is to give our customers the most compelling shopping experience with speedy services and best products at affordable prices.


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