How to return a product on Dropey:
(1) Initiate the return of a Product
You can return an item through our contact form. You can also return an item by calling our Customer Care on 0703 529 3081. You are free to return an item if you receive the wrong item, a defective item or a damaged one.
(2) Get the item ready for return
Ensure that the item to be returned is returned back to its original packaging. Also include any accessories, and other items contained in the package just the way it was as at when you received the item.
(3) Schedule a pickup or drop off the product
We will either pick up the item from you or you return the item to our office within 1-2 business days.
(4) Refund will be processed
Immediately your returned product is received, our inspection team will inspect the product and process your refund within 2 business days. After processing, you will receive your refund by bank transfer.
Be informed that you will pay ZERO fees if you return an item. And you will also get 100% refund for your item, including delivery fees for customers outside Lagos if the wrong product or defective or damaged one was delivered to you.
Note: If we are unable to validate the reason for returning a Product, we will return same product back to you and we shall not process a refund.